Payment & Billing

How to update my payment information?

I have paid by card: Log in to the​ ​IMAIOS websit...

What payment methods do you accept?

We accept the following payment methods:Cards (Vis...

How to cancel automatic renewal?

Automatic renewal is activated by default for some...

How can I get an invoice?

I purchased my subscription on the IMAIOS website:...

I was charged twice when I went to pay for my order from the IMAIOS website.

We invite you to contact IMAIOS Customer Support s...

I’m a student and would like to benefit from a discount on a subscription.

Unfortunately, we do not offer discounts on indivi...

I have an individual subscription and my institution subscribed to a group or institutional subscription. Can I receive a refund for my individual purchase?

If you subscribed recently, we invite you to conta...

My subscription to an IMAIOS product should’ve expired but it was automatically renewed. What should I do?

Automatic renewal is enabled by default for some I...

I have a group or institutional access for an IMAIOS product and I’d like to pay my invoice by credit card, wire transfer, or bank check. How do I do that?

You can find all the information you need to pay y...

I’d like to subscribe to a group or an IP subscription for an IMAIOS product, but I can’t find the rates. How do I find out the prices?

1️⃣ Find details about our pricing on this link: h...