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I was charged twice when I went to pay for my order from the IMAIOS website.

We invite you to contact IMAIOS Customer Support so that we can cancel the direct debit and refund your duplicated purchase.

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Articles in this section

  • How to update my payment information?
  • What payment methods do you accept?
  • How to cancel automatic renewal?
  • How can I get an invoice?
  • I was charged twice when I went to pay for my order from the IMAIOS website.
  • I’m a student and would like to benefit from a discount on a subscription.
  • I have an individual subscription and my institution subscribed to a group or institutional subscription. Can I receive a refund for my individual purchase?
  • My subscription to an IMAIOS product should’ve expired but it was automatically renewed. What should I do?
  • I have a group or institutional access for an IMAIOS product and I’d like to pay my invoice by credit card, wire transfer, or bank check. How do I do that?
  • I’d like to subscribe to a group or an IP subscription for an IMAIOS product, but I can’t find the rates. How do I find out the prices?
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