Account & Admin

I'm having connection problems or error 102 when I use my institution's proxy.
Remote users can access protected online content u...
How to manage users of my group?
In order to manage your users, please follow the s...
How do I find the information I need to use COUNTER API (SUSHI)?
The COUNTER API (formerly SUSHI) is designed to si...
How to modify my password on the IMAIOS website?
Once you have logged in to our website, follow ...
How to modify my email address on the IMAIOS website?
Once you have logged in to our website, follow ...
I am a librarian and I would like to access usage data for IMAIOS resources, how can I do?
Your institutional subscription includes access to...
I received a group invitation, but I didn’t receive my password to log in to my account on the IMAIOS website.
1️⃣ Sometimes our emails are automatically sent to...
The IMAIOS website doesn’t recognize my email address and I can’t log in.
First, please make sure that you did not use a dif...
I can’t validate my profile on the IMAIOS website. What should I do?
1️⃣ Check that you have completed all the required...
I registered using Google/Apple login but I don’t know my password.
You can use the “Forgot your password?” feature in...
Is the number of simultaneous connections limited?
🏫 Within the framework of an IP subscription, the ...