e-Anatomy & Vet-Anatomy – IMAIOS Help Center

How do I activate or reinstall my subscription purchased on the Apple App store or Google Play store on a new device?
A - I don’t have an IMAIOS account or I have an IMAIOS account but I have never synchronized it with the app: 1. Uninstall the IMAIOS product app 2. Make sure you are logged in with the same iT... Continue reading

I’ve subscribed through the app but the content still displays “subscription required”.
In order to reactivate your purchase, please follow these steps: 1. Uninstall the IMAIOS product app 2. Make sure you are logged in with the same iTunes/Google account that you used to make the pur... Continue reading

I registered using Google/Apple/Facebook login but I don’t know my password.
You can use the “Forgot your password?” feature in the IMAIOS login box (In the app or on our website www.imaios.com) to get a new one. If you have any difficulties, we invite you to contact IMAIOS... Continue reading

I subscribed through the mobile app. How can I access this subscription on my computer or other mobile devices?
To access your subscription on other platforms, on the website, or on a different mobile device (for example, iOS if you purchased your subscription on an Android device, and vice versa), you must ... Continue reading

I subscribed via the website (www.imaios.com). How can I access this subscription on mobile devices?
To access your subscription on mobile devices, please follow these steps: 1. Download and install the app on your mobile device (tablet or smartphone; iOS or Android) 2. Start the app 3. Tap the... Continue reading

My institution has a subscription. How do I access it from my mobile device (tablets or smartphones, iOS or Android)?
A- For Group subscriptions, log into the app using the same IMAIOS account as on our website (www.imaios.com) B - For IP subscriptions, if your institution has a Wi-Fi network to which you are ab... Continue reading

I’d like to cancel the automatic renewal for my subscription purchased on the Google Play Store.
To cancel your subscription and disable the automatic renewal, please visit the following page: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid Continue reading

I’d like to cancel the automatic renewal for my subscription purchased on the Apple App Store.
To cancel your subscription and disable the automatic renewal, please visit the following page: https://support.apple.com/en-us/HT202039 Continue reading

I’d like to cancel and be refunded for my subscription purchased on the Google Play Store.
Please write to our technical support at contact@imaios.com and send us your payment receipt or any other proof of purchase with the transaction reference number from Google, along with your Google... Continue reading

I’d like to cancel and be refunded for my subscription purchased on the Apple App Store.
The entire "in app" payment system for e-Anatomy/vet-Anatomy on iOS is managed by Apple. To be refunded, please contact Apple Support: https://support.apple.com and ask them to cancel the purch... Continue reading

I purchased one or several e-Anatomy modules packs on the mobile app (iOS or Android) before the subscription plans were set up in July 2015, and would like to access the new content and features released since then. How do I do that?
You only have access to the content and features that existed when you made your purchase. Only subscribers have access to all content, features, and updates. We do not plan to offer an add-on pack... Continue reading

I’ve a suggestion or feedback about the App, how can I send it?
In the profile menu, click on “Contact us” then select an email service and write down your message like a regular email. Continue reading