Institutional Subscriptions
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How do I find the information I need to use COUNTER API (SUSHI)?
The COUNTER API (formerly SUSHI) is designed to simplify the collection, by librarians (and other report consumers), of usage statistics for our products. As a content publisher respecting the COUN... Continue reading -
I'm having connection problems or error 102 when I use my institution's proxy. What should I do?
Remote users can access protected online content using proxies. For your proxy to permit a connection to your subscription, your institution must configure the proxy. Contact your technical team t... Continue reading -
How can the user access his subscription?
From the institution PC - Access is provided by recognizing the IP address of the user's computer. This means that anyone who uses a computer connected to the institution’s internet network, whose... Continue reading -
Is the number of simultaneous connections limited?
Within the framework of an IP subscription, the number of authorized simultaneous connections is unlimited: you can connect as many devices as you wish (Mac, PC, iPad, iPhone, Smartphone, etc.). Ho... Continue reading -
I am a librarian and I would like to access usage data for IMAIOS resources, how can I do?
Your institutional subscription includes access to your institution usage data. We chose to provide reliable and consistent usage data thanks to the COUNTER standard. Here are the steps to follow: ... Continue reading -
My institution has an institutional subscription for an IMAIOS product, but I can’t access it. What should I do?
1. From the computer where you are experiencing this issue, please go to the following page: https://www.imaios.com/en/ip-subscription-support 2. Make sure that your institution is correctly ide... Continue reading -
I’m not sure that my institution has a subscription to an IMAIOS product. How do I find out?
The following page https://www.imaios.com/en/ip-subscription-support can help you find out whether your institution has an active subscription and whether your computer is connected to the activa... Continue reading -
How do I access my institution's IP subscription from my mobile device (tablets or smartphones, iOS or Android)?
If your institution has a Wi-Fi network to which you are able to connect, you will enjoy the same services related to your institutional subscription regardless of the device you're using. For inst... Continue reading -
My institution would like to subscribe to an institutional subscription for an IMAIOS product. How does access work?
When a user tries to access the product on our website, our server checks to see if the requesting computer is on the list of activated IP addresses provided by the institution. If it is, the user ... Continue reading -
I’d like to subscribe to an institutional subscription for an IMAIOS product, but I’m not sure my organization is an “institution.” What do you mean by institution?
The institutional subscription is intended for institutions that have a computer network with one or more fixed public IP addresses. This network can be at one single location or a set of different... Continue reading -
My institution has subscribed to an IMAIOS product. Who has access to it?
If it is an institutional subscription, it is an IP address authentication system so any user (teachers, students, visitors, or any staff) can access it from any computer connected to the activated... Continue reading -
My institution would like to subscribe to an IMAIOS product. What should we do?
1. All of our products and subscription plans are available on the “Subscribe” page: https://www.imaios.com/en/Subscribe 2. Select the “Institutional subscription” tab if you wish to subscribe to a... Continue reading