General Support
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I have a subscription to an IMAIOS product but when I click a module on the website, the message “Subscription required” appears. What should I do?
1. Make sure you are correctly logged in on the IMAIOS account that you used to subscribe on the IMAIOS website (your name should appear at the top right of the page). 2. Check that your subscripti... Continue reading -
I have an IMAIOS account on the website, but I can’t log in on the app on my phone or tablet. What should I do?
1. Check whether the spelling of your user name and password are correct. Our system is case-sensitive, which means that you must correctly use uppercase and lowercase letters when typing 2. If yo... Continue reading -
Can I access an IMAIOS product application (iOS/Android) through an institutional subscription
You can access the app through an institutional subscription. To do so, please follow these steps: 1. If you do not already have one, create a free IMAIOS account on our website (imaios.com) in ... Continue reading