I’ve just subscribed to an IMAIOS product, but it isn’t activated; I still don’t have access to the content. What should I do?
1. If you have just purchased your subscription; the payment might not have been processed by your banking network yet, or it might have failed. Please wait a few minutes before trying to log i... Continue reading
I’ve subscribed to an IMAIOS product. How do I disable automatic renewal?
Automatic renewal is activated by default for some IMAIOS product subscriptions. It is possible to disable this option at any time on your account settings by following these steps: I. I purchase... Continue reading
How do I update my subscription payment information using PayPal?
You must connect directly to PayPal: From your PayPal app, here's how to update your card information: Tap the Settings icon at the top right. Select Banks and Cards. Select the card that needs to... Continue reading
I purchased a monthly subscription to an IMAIOS product, and I would like to switch to a yearly subscription. How do I do that?
You must until the expiration date of your current subscription before you can subscribe to a yearly option on the “Subscribe” page. Note: If automatic renewal is enabled for your monthly subscript... Continue reading
I’ve subscribed to an IMAIOS product through the app on iOS or Android, but the content isn’t activated. What should I do?
In order to reactivate your purchase, please follow these steps: 1. Uninstall the IMAIOS product app 2. Reboot your device 3. Download and install the latest version of the IMAIOS product app 4... Continue reading
I’d like to renew my subscription, but I can't find it on the website. How do I renew it?
If your current subscription has not yet expired, you must wait until its expiration date before you can subscribe again on the “Subscribe” page: www.imaios.com/en/Subscribe If your subscription ... Continue reading
I’ve subscribed to an IMAIOS product. How do I enable automatic renewal on the IMAOS website?
Log in to the IMAIOS website and follow the steps below: 1. Once you have logged in, click where your name appears 2. On the drop-down menu, select "My subscriptions" 3. On the “Automatic renewal... Continue reading
I have an individual subscription for an IMAIOS product and my institution subscribed to a group or institutional subscription. Can I receive a refund for my individual purchase?
If you subscribed recently, we invite you to contact our Customer Support so that we can cancel our individual subscription and refund your purchase. Contact Customer Support at: email@example.com... Continue reading
My subscription to an IMAIOS product should’ve expired but it was automatically renewed. What should I do?
Automatic renewal is enabled by default for some IMAIOS products. If you do not wish to renew your subscription automatically, you must disable it on your account settings. To cancel an IMAIOS prod... Continue reading