My subscriptions
Any questions you have regarding IMAIOS subscription packages will be answered there.
Institutional Subscriptions
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I’m not sure that my institution has a subscription to an IMAIOS product. How do I find out?
The following page https://www.imaios.com/en/Support/Institutional-subscriptions-support can help you find out whether your institution has an active subscription and whether your computer is c... Continue reading -
My institution has an institutional subscription for an IMAIOS product. How do I access it from my mobile device (tablets or smartphones, iOS or Android)?
If your institution has a Wi-Fi network to which you are able to connect, you will enjoy the same services related to your institutional subscription regardless of the device you're using. For inst... Continue reading -
My institution would like to subscribe to an institutional subscription for an IMAIOS product. How does access work?
When a user tries to access the product on our website, our server checks to see if the requesting computer is on the list of activated IP addresses provided by the institution. If it is, the user ... Continue reading -
I’d like to subscribe to an institutional subscription for an IMAIOS product, but I’m not sure my organization is an “institution.” What do you mean by institution?
The institutional subscription is intended for institutions that have a computer network with one or more fixed public IP addresses. This network can be at one single location or a set of different... Continue reading -
My institution has subscribed to an IMAIOS product. Who has access to it?
If it is an institutional subscription, it is an IP address authentication system so any user (teachers, students, visitors, or any staff) can access it from any computer connected to the activated... Continue reading -
My institution would like to subscribe to an IMAIOS product. What should we do?
1. All of our products and subscription plans are available on the “Subscribe” page: https://www.imaios.com/en/Subscribe 2. Select the “Institutional subscription” tab if you wish to subscribe to a... Continue reading
Individual Subscriptions
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I’ve just subscribed to an IMAIOS product, but it isn’t activated; I still don’t have access to the content. What should I do?
1. If you have just purchased your subscription; the payment might not have been processed by your banking network yet, or it might have failed. Please wait a few minutes before trying to log i... Continue reading -
I’ve subscribed to an IMAIOS product. How do I disable automatic renewal?
Automatic renewal is activated by default for some IMAIOS product subscriptions. It is possible to disable this option at any time on your account settings by following these steps: I. I purchase... Continue reading -
I purchased a monthly subscription to an IMAIOS product, and I would like to switch to a yearly subscription. How do I do that?
You must until the expiration date of your current subscription before you can subscribe to a yearly option on the “Subscribe” page. Note: If automatic renewal is enabled for your monthly subscript... Continue reading -
I’ve subscribed to an IMAIOS product through the app on iOS or Android, but the content isn’t activated. What should I do?
In order to reactivate your purchase, please follow these steps: 1. Uninstall the IMAIOS product app 2. Reboot your device 3. Download and install the latest version of the IMAIOS product app 4... Continue reading -
I’d like to renew my subscription, but I can't find it on the website. How do I renew it?
If your current subscription has not yet expired, you must wait until its expiration date before you can subscribe again on the “Subscribe” page: www.imaios.com/en/Subscribe If your subscription ... Continue reading -
I’ve subscribed to an IMAIOS product. How do I enable automatic renewal on the IMAOS website?
Log in to the IMAIOS website and follow the steps below: 1. Once you have logged in, click where your name appears 2. On the drop-down menu, select "My subscriptions" 3. On the “Automatic renewal... Continue reading
Group Subscriptions
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I have a group or institutional access for an IMAIOS product and I’d like to pay my invoice by credit card, wire transfer, or bank check. How do I do that?
You can find all payment information at the bottom of your invoice. Continue reading -
I’d like to subscribe to a group or institutional subscription for an IMAIOS product, but I can’t find the rates. How do I find out the prices?
The rates for group and institutional subscriptions are available on the “Subscribe” page, on the designated tabs. Continue reading -
I’d like to renew my group or institutional subscription for an IMAIOS product. How do I do that?
We invite you to contact IMAIOS Customer Support so that we can renew your subscription. Contact Customer Support at: contact@imaios.com, or directly on our contact form Continue reading -
I received a group invitation, but I didn’t receive my password to log in to my account on the IMAIOS website. What should I do?
1. Sometimes our emails are automatically sent to your junk mail or spam folder. Please double check these folders. 2. If you did not receive any message, please contact the group administrator to ... Continue reading