My subscriptions
Any questions you have regarding IMAIOS subscription packages will be answered there.
Institutional Subscriptions
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How do I find the information I need to use COUNTER API (SUSHI)?
The COUNTER API (formerly SUSHI) is designed to simplify the collection, by librarians (and other report consumers), of usage statistics for our products. As a content publisher respecting the COUN... Continue reading -
I'm having connection problems or error 102 when I use my institution's proxy. What should I do?
Remote users can access protected online content using proxies. For your proxy to permit a connection to your subscription, your institution must configure the proxy. Contact your technical team t... Continue reading -
How can the user access his subscription?
From the institution PC - Access is provided by recognizing the IP address of the user's computer. This means that anyone who uses a computer connected to the institution’s internet network, whose... Continue reading -
Is the number of simultaneous connections limited?
Within the framework of an IP subscription, the number of authorized simultaneous connections is unlimited: you can connect as many devices as you wish (Mac, PC, iPad, iPhone, Smartphone, etc.). Ho... Continue reading -
I am a librarian and I would like to access usage data for IMAIOS resources, how can I do?
Your institutional subscription includes access to your institution usage data. We chose to provide reliable and consistent usage data thanks to the COUNTER standard. Here are the steps to follow: ... Continue reading -
My institution has an institutional subscription for an IMAIOS product, but I can’t access it. What should I do?
1. From the computer where you are experiencing this issue, please go to the following page: https://www.imaios.com/en/ip-subscription-support 2. Make sure that your institution is correctly ide... Continue reading
Individual Subscriptions
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I’ve just subscribed to an IMAIOS product, but it isn’t activated; I still don’t have access to the content. What should I do?
1. If you have just purchased your subscription; the payment might not have been processed by your banking network yet, or it might have failed. Please wait a few minutes before trying to log i... Continue reading -
I’ve subscribed to an IMAIOS product. How do I disable automatic renewal?
Automatic renewal is activated by default for some IMAIOS product subscriptions. It is possible to disable this option at any time on your account settings by following these steps: I. I purchase... Continue reading -
How do I cancel my recurring subscription on PayPal?
Start by logging in to your PayPal account and follow these steps to cancel your recurring subscription: Click on Dashboard (at the top) and select the transaction to be cancelled: Click on the li... Continue reading -
How do I update my subscription payment information using PayPal?
You must connect directly to PayPal: From your PayPal app, here's how to update your card information: Tap the Settings icon at the top right. Select Banks and Cards. Select the card that needs to... Continue reading -
I purchased a monthly subscription to an IMAIOS product, and I would like to switch to a yearly subscription. How do I do that?
You must wait until the expiration date of your current subscription before you can subscribe to a yearly option on the “Subscribe” page. Note: If automatic renewal is enabled for your monthly subs... Continue reading -
I’ve subscribed to an IMAIOS product through the app on iOS or Android, but the content isn’t activated. What should I do?
In order to reactivate your purchase, please follow these steps: 1. Uninstall the IMAIOS product app 2. Reboot your device 3. Download and install the latest version of the IMAIOS product app 4... Continue reading
Group Subscriptions
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I am part of a group but do not have access to the product
I am member of a group but I don't have access to e-Anatomy/vet-Anatomy. What should I do?Being a member of the group doesn't necessarily imply that you have access to the product because it is the... Continue reading -
I have a group or institutional access for an IMAIOS product and I’d like to pay my invoice by credit card, wire transfer, or bank check. How do I do that?
You can find all payment information at the bottom of your invoice. Continue reading -
I’d like to subscribe to a group or institutional subscription for an IMAIOS product, but I can’t find the rates. How do I find out the prices?
The rates for group and institutional subscriptions are available on the “Subscribe” page, on the designated tabs. Continue reading -
I’d like to renew my group or institutional subscription for an IMAIOS product. How do I do that?
We invite you to contact IMAIOS Customer Support so that we can renew your subscription. Contact Customer Support at: contact@imaios.com, or directly on our contact form Continue reading -
I received a group invitation, but I didn’t receive my password to log in to my account on the IMAIOS website. What should I do?
1. Sometimes our emails are automatically sent to your junk mail or spam folder. Please double check these folders. 2. If you did not receive any message, please contact the group administrator to ... Continue reading