Cross-platforms

General Support

• I have a subscription to an IMAIOS product but when I click a module on the website, the message “Subscription required” appears. What should I do?
  1. Make sure you are correctly logged in on the IMAIOS account that you used to subscribe on the IMAIOS website (your name should appear at the top right of the page). 2. Check that your subscripti... Continue reading
• I have an IMAIOS account on the website, but I can’t log in on the app on my phone or tablet. What should I do?
  1. Check whether the spelling of your user name and password are correct. Our system is case-sensitive, which means that you must correctly use uppercase and lowercase letters when typing 2.​ If yo... Continue reading
• Can I access an IMAIOS product application (iOS/Android) through an institutional subscription
  You can access the app through an institutional subscription. To do so, please follow these steps: 1. If you do not already have one, create a free IMAIOS account on our website (​​imaios.com​) in ... Continue reading

E-Anatomy & Vet-Anatomy Support

• How do I activate my subscription to an IMAIOS product purchased on the mobile application on a new device, or reinstall it on my current device?
  I - I don’t have an IMAIOS account or I have an IMAIOS account but I have never synchronized it with the app 1.​ ​ ​Uninstall the IMAIOS product app 2.​  Reboot your device 3.​ Download and install... Continue reading
• I purchased one or several e-Anatomy modules packs on the mobile app (iOS or Android) before the subscription plans were set up in July 2015, and I would like to access the new content and features released since then. How do I do that
  You only have access to the content and features that existed when you made your purchase. Only subscribers have access to all content, features, and updates. We do not plan to offer an add-on pack... Continue reading
• I am an e-Anatomy or vet-Anatomy app user and I would like to know the IMAIOS website keyboard shortcuts.
  The complete list of keyboard shortcuts for e-Anatomy and vet-Anatomy is as follows: F = “Full screen” mode         R = “Reversed scroll” mode (hold) M = “Viewzone”         Up arrow = Previous... Continue reading
• I subscribed to an IMAIOS product on the mobile app. Can I access it from my computer (PC or Mac) or from my other mobile device with this subscription?
  To access your subscription on other platforms, on the website, or on a different mobile device (for example, iOS if you purchased your subscription on an Android device, and vice versa), you must ... Continue reading
• I purchased an IMAIOS module package (Head and Neck, Thorax, Abdomen and Pelvis, Musculoskeletal) through the e-Anatomy app on iOS or Android. How do I reactivate it on my new device?
  In order to reactivate your purchased content (modules packages) in IMAIOS e-Anatomy on your iOS or Android device, please follow these steps: 1.​ ​Uninstall IMAIOS e-Anatomy App 2.​ ​Reboot your d... Continue reading