Need an invoice? An issue with a recent payment or your credit card? This is the place to go.
Subscription Payment Help
I subscribed on the IMAIOS website. How can I get an invoice for this purchase?
Once you’re logged in to the IMAIOS website: 1. Click where your name appears at the top right of the page 2. Select “Invoices” 3. Click “Print” next to the related invoice to download it in P... Continue reading
I’d like to update my credit card number. How do I do that?
Log in to the IMAIOS website and follow these steps: 1. Click where your name appears at the top right of the page 2. Select “Subscriptions” 3. On the “Card number” field, click the “Update”... Continue reading
I was charged twice when I went to pay for my order from the IMAIOS website. What should I do?
We invite you to contact IMAIOS Customer Support so that we can cancel the direct debit and refund your duplicated purchase. Contact Customer Support at: firstname.lastname@example.org, or directly on our co... Continue reading
I’m a student and would like to benefit from a discount on a subscription to an IMAIOS product. Is that possible?
Unfortunately, we do not offer discounts on individual subscriptions. You may recommend our products to your institution so they can subscribe for you, or you can get together in a group with other... Continue reading
I’d like to cancel my subscription to an IMAIOS product purchased through my Android device on the Google Play Store. How do I do that?
Please contact our technical support and send us your payment receipt or any other proof of purchase with the transaction reference number from Google. Contact Customer Support at: email@example.com... Continue reading
I’d like to cancel my subscription to an IMAIOS product purchased through my iOS device on the Apple Store. How do I do that?
The entire "in app" payment system for e-Anatomy on iOS is managed by Apple. To cancel your purchase, please visit the following page: https://support.apple.com/en-us/HT202039 If you also wish to b... Continue reading