HELP CENTER

How can we help you today?

Feel free to poke around these help topics to find just what you're looking for.

How do I activate or reinstall my subscription purchased on the Apple App store or Google Play store on a new device?
I’ve subscribed through the app but the content still displays “subscription required”.
I registered using Google/Apple/Facebook login but I don’t know my password.
I subscribed through the mobile app. How can I access this subscription on my computer or other mobile devices?
I subscribed via the website (www.imaios.com). How can I access this subscription on mobile devices?
My institution has a subscription. How do I access it from my mobile device (tablets or smartphones, iOS or Android)?
I’d like to cancel the automatic renewal for my subscription purchased on the Google Play Store.
I’d like to cancel the automatic renewal for my subscription purchased on the Apple App Store.
I’d like to cancel and be refunded for my subscription purchased on the Google Play Store.
I’d like to cancel and be refunded for my subscription purchased on the Apple App Store.

See more

I subscribed via the website (www.imaios.com). How can I access this subscription on mobile devices?

January 12, 2022 10:05
Updated

To access your subscription on mobile devices, please follow these steps:

1. Download and install the app on your mobile device (tablet or smartphone; iOS or Android)

2. Start the app

3. Tap the “Profile” button (the "face-like" icon)

4. Tap “IMAIOS” and log in using your IMAIOS account login information (same as on the website)

Your subscription will be synchronized and all modules will be activated in the App.

Back to top