1. Make sure you are correctly logged in on the IMAIOS account that you used to subscribe on the IMAIOS website (your name should appear at the top right of the page).
2. Check that your subscription is still valid and has not expired. You can check this in "Subscriptions" by clicking on your name at the top right of the page once you have logged in.
- If your subscription has expired, you must subscribe again to have access.
- If your subscription is still active, please contact our Customer Support. Contact Customer Support at:
firstname.lastname@example.org, or directly on our contact form
Note: If you have just purchased your subscription, the transaction may take a few minutes. Please wait a few minutes and try to access the product again.