I - I don’t have an IMAIOS account or I have an IMAIOS account but I have never synchronized it with the app
1. Uninstall the IMAIOS product app
2. Reboot your device
3. Download and install the latest version of the IMAIOS product app
4. Start the app and make sure you are logged in with the same iTunes/Google account that you used to make the purchase
5. Click the “Profile” button at the top right (the "Face-like" icon) for iOS and on the “Menu” (three dashes on the top left of the screen) for Android. Click "Restore" and follow this process
6. Once the "Restore” process is finished, click the "Profile"/ ”Menu” button again and log in using an IMAIOS account (if you do not already have one, use the “Register” button instead)
Note: This process does not allow you to activate a subscription purchased on an iOS device on an Android device, and vice versa.
II - I have an IMAIOS account and I am already logged in on the mobile application (synchronization)
1. Download and install the latest version of the IMAIOS app on your new iOS or Android device
2. Start the app and log in with your IMAIOS account
Note: You can log in on the app from iOS or Android devices
Your subscription should now be activated. If not, please contact our Customer Support. Contact Customer Support at:
contact@imaios.com, or directly on our contact form